The SoftBank Group aims to be a company that helps redefine the 21st century lifestyle by creating an Internet society which enables people to communicate with anyone, anytime, anywhere.
In doing so we aim to make people's lives richer, more convenient, and more enjoyable.
We strive to realize what customers and society really want and to keep delivering surprises and excitement.
We continue to provide simple and secure services.
We aspire to become a company that will bring enjoyment to people everywhere by meeting diverse needs and providing the benefits of the Internet society to as many people as possible.
The SoftBank Group stays customer-focused.
At the SoftBank Group, we value every point of contact with our customers, from our SoftBank shops and call centers to the Yahoo! JAPAN Help Center.
We always maintain the customers' viewpoint and provide supports that distinguish SoftBank Group from others as we strive to serve and satisfy our customers better and better each day, through efforts such as sales staff development, and operator service improvements at call center that reflect customer satisfaction survey results.
The SoftBank Group, as an enterprise that provides the information communications services that are fundamental to people's everyday lifestyles, constantly strives to achieve ever higher levels of reliability and customer satisfaction. We listen closely to our customers via twitter and through the Customer Support Center to respond quickly for improvement.
Services offered by the SoftBank Group play an essential role for people in a broad range of situations today.
We are working to meet diverse needs through a range of initiatives that include: pursuing improved usability for people with special needs and the elderly, ensuring communication means in the event of a large disaster, and developing systems of donation that make most of the nature of services that Group companies can offer.